Privacy Notice
Last updated: 29 April 2026
This notice explains how HamroRentals ("we", "us"), based in Nepal, collects and uses your personal data. HamroRentals is the data controller for personal data processed via the platform.
1. Data we collect
- Account data: name, email, phone, password (hashed), role (tenant/landlord), language preference.
- Identity & verification: government ID references, citizenship/PAN where required for lease workflows.
- Rental data: listings, applications, lease documents, signatures, ratings and credit-score events.
- Support & messages: emails and in-app messages you send us.
- Technical data: IP address, device identifiers, browser, pages visited, error logs.
Payment card data is collected directly by Paddle and never touches our servers.
2. Why we use it (purposes & legal basis)
- Provide the service — account creation, listings, leases, scoring (contract performance).
- Security & fraud prevention — abuse detection, audit logs (legitimate interests).
- Customer support — responding to your queries (contract / legitimate interests).
- Product improvement — aggregated, de-identified analytics (legitimate interests).
- Marketing — only with your consent; you can unsubscribe at any time.
- Legal compliance — tax, accounting, lawful requests (legal obligation).
3. Who we share data with
- Service providers: hosting, database, email delivery, error monitoring (each under contract).
- Paddle.com, our Merchant of Record, for payment processing, subscription management, tax compliance and invoicing.
- Professional advisers: legal and accounting where necessary.
- Authorities: where required by law or to protect rights and safety.
We do not sell personal data.
4. International transfers
Some service providers (e.g. cloud hosting, Paddle) may process data outside Nepal, including in the EEA, UK or US. Where data leaves your region we rely on appropriate safeguards such as the provider's standard contractual clauses.
5. Retention
We retain account and lease data for as long as your account is active and for up to 7 years thereafter to comply with tax and contractual record-keeping obligations. Technical logs are kept up to 12 months. After these periods data is deleted or anonymised.
6. Your rights
Subject to applicable law, you can request access, rectification, erasure, restriction, portability, or object to processing of your personal data, and withdraw consent at any time. EEA/UK residents may also lodge a complaint with their supervisory authority. We respond within 30 days. Email admin@hamrorentals.com to exercise any right.
7. Security
We use appropriate technical and organisational measures including TLS encryption in transit, encryption at rest, role-based access controls, row-level security in the database, and regular backups.
8. Cookies
We use essential cookies to keep you signed in and remember your preferences, and limited analytics cookies to understand how the service is used. You can manage cookies via your browser settings.
9. Contact
Privacy questions: admin@hamrorentals.com.
FAQ — for renters & landlords
Can a landlord see my full ID or bank details?
No. Landlords see your name, contact info, rental history and credit score — not your raw ID document or any payment details.
Can a tenant see my home address or personal phone, as a landlord?
Only the contact info you choose to publish on a listing. Anything else stays inside your account.
Where is my payment information stored?
With Paddle, our Merchant of Record. We never see or store your card number.
Can I delete my account and data?
Yes. Email admin@hamrorentals.com and we'll delete or anonymise your data, except records we must keep for legal/tax reasons (up to 7 years).
Will my credit-score history disappear if I delete my account?
Lease and rating records that are part of another user's history (e.g. a landlord's record of a past tenancy) are retained in anonymised form so the other party's score stays accurate.
Do you sell my data?
No.